Refund and Returns Policy - Switch Tech Supplies, LLC.

Refund Policy

Products may be returned for replacement or refund within 90 days of purchase.

 

After 90 days:

it is under manufacturer warranty if any exists. Manufacturer’s warranties vary by product category. Some products are not returnable if opened. Sealed Retail Boxed items are not returnable when opened.

 

All software 

is provided subject to the license agreement that is part of the package. The customer agrees that it will be bound by the license agreement once the package is opened, or its seal is broken. Licenses, Digital Goods, Services, or non-Physical Goods Such as Service Contracts or Agreements are not returnable. All replacements are shipped ground unless paid by the customer for faster a method. Premium Shipping charges are non-refundable. Physically damaged products are not returnable. Please notify the shipper immediately if you receive the damaged merchandise.

 

Product Damaged in Transit/ Shipping:

If you receive a package/box that shows obvious signs of damage, please refuse the shipment/Package. The shipping carrier (ex. FedEx, UPS, DHL, or USPS) is responsible for these damages, not you. Upon opening the package, if you discover that the item was damaged during shipment, please contact the carrier immediately for an inspection. Then please contact Switch Tech Supplies, LLC and Switch Tech Supplies, LLC will file a claim.

 

If you received a damaged Package/Box,

you must report it to Switch Tech Supplies, LLC within 2 Business Days. If you fail to report within 2 Business days, Switch Tech Supplies, LLC will not be responsible for the damage claims.

 

Defective/ DOA:

If you received a defective/DOA item, a replacement will be shipped to you. For RMA claims of Dead-on arrival product, a 50% RMA Fee will be issued if the product is found to be working. Do not attempt to send something other than what we sent you. All shipments and serial numbers are scanned and or video recorded prior to shipment.

 

Before you return a product 

you must get an RMA (Return Merchandise Authorization) number from Switch Tech Supplies RMA department. Products returned without an RMA number are not considered as returns. Switch Tech Supplies must receive all incoming merchandise within 10 days otherwise RMA will be void.

 

Restocking fee.

  • If the product is in New Condition -unopened original box – 20% Restocking.
  • If the product is in New Condition -opened the original box (Comes with all accessories) – 30% Restocking.
  • If the product is in New Condition -opened box (missing box or any other accessories such as cable, brackets, etc…) – 50% Restocking.
  • If the order sent to processing and the Customer Cancelled the order – 30% Restocking (will be charged based on the total amount of the order.)
  • If the product is in used condition, return for No-Needed anymore or similar reason up to 80% Restocking.
  • The shipping cost will not be refunded. Tax will be refunded.